Cancellation Policy

24-Hour Cancellation Window

You may cancel or reschedule your booking free of charge up to 24 hours before your scheduled session time. No fees will be applied for cancellations made within this window.

Late Cancellations

Cancellations made less than 24 hours before your scheduled session are considered late cancellations. A fee of 50% of the session price will be charged.

No-Shows

If you do not arrive for your scheduled session without prior notice, a 50% charge of the session price will apply.

How to Cancel

You can cancel or reschedule your booking using any of the following methods:

• Use the cancellation link in your booking confirmation email
• Phone: (902) 964-3003
• Email: hello@islandsaltroom.com

Group Bookings

The same 24-hour cancellation policy applies to group bookings. If you need to reduce the number of guests, please let us know at least 24 hours in advance to avoid charges for cancelled spots.

Session Packages & Gift Cards

Session packages and gift cards are non-refundable. However, they are transferable and may be used by anyone in possession of the original code. In accordance with Canadian law, gift cards do not expire.

Refund Processing

Eligible refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

Questions?

If you have questions about our cancellation policy, please contact us:

• Email: hello@islandsaltroom.com
• Phone: (902) 964-3003
• Address: 747 New Glasgow Road, Ebenezer, PE C1B 0S8, Canada